The room we were provided was one of the sub-terrain units on floor 1, which is half underground. This was about all that was good about our stay here. We were able to get a reservation and promptly check-in early when we arrived. We decided on this hotel, because most Marriott hotels have a restaurant and a shuttle to and from the airport (this hotel has a shuttle that runs every 20 minutes to the airport). We ended up staying here due to our flight being cancelled during winter storm Bruce. Take care of the housekeeping and the lounge and the rest are great thanks. Next, is the reception all of them are friendly and I wish I could name all of them but Marilu and chaunci stand out in their services and friendly smile. Next, the fixtures where you put your soap and shampoo is tilted, that once you put your toiletries it will slide. One time they cleaned my room at 5 pm and left in a hurry. The room bathroom still have stain, I think my comforter was not change while I was there. Well my room was made alright but either I don’t have soap or shampoo. Next, room service, was not up to par I did the “my choice program”. This is like every weekend affair during my stay. First of all kudos to Nancy and Mary of the M lounge, this two ladies keep that lounge immaculate, however during their off days nobody keep the lounge clean, I ask the reception and the bar all they said me is they will take care of it.
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